Contact Us
We're here to help with your family history research journey. Choose the best way to reach us:
🎫 Secure Support Ticket System
For your privacy and security, all support requests are handled through our encrypted ticket system below.
Fast response times and expert genealogy support guaranteed.
🎫 Submit Support Ticket
Secure, private support - your information is protected
❓ Frequently Asked Questions
Simply visit our homepage and enter an ancestor's name, birth year, and location. You get 3 free tokens to try our services.
Try alternative spellings, check different time periods, or use our clarification service to explore family connections.
We use a token-based system. Each service costs 1-5 tokens ($0.55-$5.50). Buy tokens as needed, no monthly subscriptions.
Yes! We don't store personal information or genealogy data. Everything is session-based and expires after 24 hours.
Absolutely! Use the export button in your session to download all your research data as a JSON file.
🕒 Response Times
- Technical Issues: Usually within 4-8 hours
- Billing Questions: Within 24 hours
- Privacy Requests: Within 48 hours (as required by law)
- General Questions: Within 24-48 hours