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We're here to help with your family history research journey.
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Guaranteed Response Times
Technical Issues: Within 4–8 hours
Billing Questions: Within 24 hours
Privacy Requests: Within 48 hours
General Questions: Within 24–48 hours
Frequently Asked Questions
How do I get started?
Visit our homepage and enter an ancestor's name, birth year, and location. You get 6 free tokens to try our services — no account required.
What if I can't find my ancestor?
Try alternative spellings, check different time periods, or use our Clarification service to explore family connections and name variants.
How does billing work?
Token-based, no subscriptions. Discovery costs 2 tokens ($0.10), portraits 5 tokens ($0.25). See pricing for full details.
Is my data private?
Research tools are fully anonymous — no account, no stored searches. Our Story Cloud stores only what your family chooses to add. See our Privacy Policy.
Can I export my research?
Yes. Use the export button in your session to download all research data as a JSON file at any time.